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No one likes waiting for goods they have ordered so Pecka Products dispatches orders daily (except weekends/ public holidays where postal services do not operate). We try to get all orders received by 12:45PM AEST out the same day and if any unforeseen delays occur, orders will still be dispatched the next available business day from payment received so you can enjoy your Pecka Products sooner.
Where possible, all our orders come with a Tracking Number so you can track online and always know where your parcel is.
Although Pecka Products ensures super quick dispatch time, please allow enough time on your end for orders to arrive as we cannot control any unplanned Australia Post or courier delays nor refund your order total if orders do not arrive to you prior to your party, due to you, the customer, not allowing sufficient postage time nor supply correct Shipping Address information at time of ordering (if a parcel is Returned to Sender for incorrect Shipping Address or customer not collecting their parcel in time from the Post Office if it has been redirected there after attempted delivery a $10 returns fee is charged from the carrier which we need to oncharge to customers. As we mention above, we use the quickest and safest shipping carriers and try to always use consignment numbers so you can have your goodies sooner.
*Please note for exceptionally large orders including wholesale shipments (within Australia and International) an additional shipping fee may apply. Pecka Products will let you know if for some reason your order falls outside our general shipping terms.
FREE SHIPPING
Pecka Products will ship FREE to any Australian destination on all orders of $60AUD or more. Our FREE SHIPPING option is shipped through our standard regular service. We send all STANDARD orders through Australia Posts Letter or eParcel service, Toll Freight Service and local couriers which can take approx. 1 - 7 Business Days for delivery depending on your location (i.e. regional towns will take longer to deliver to than metro).
How do I take advantage of FREE shipping
1. Proceed to checkout with at least $60 AUD of items in your Shopping Cart.
2. Ship your items to a single Australian address.
3. Select free shipping as your shipping speed.
4. Place your order, and enjoy the free shipping!
Once your items ship, your order will usually be delivered within 1-7 business days. Depending on your location you may receive as early as the same day your order is placed or longer than the usual time frame if there are any unforeseen delays with the carrier.
No one likes waiting for goods they have ordered so aAll orders received and paid for by 12:45pm midday Sydney time will go out the same day (except weekends and NSW Public Holidays where orders will go out the next Business Day). Taking into consideration unforeseen delays we always try to have all orders dispatched within 24hrs of payment received (Week Days only, Weekend orders and Public Holiday orders will be sent the next Business day). Please note delays in the Australia Post network due to the pandemic may impact delivery times also.
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PLEASE NOTE: Shipping Confirmation/ Tracking Number emails are not emailed to customers until the end of the day the order was placed and paid for. This email will have all the information regarding the carrier used for your order and how it can be traced.
APPROXIMATE DELIVERY TIMES WITHIN AUSTRALIA AFTER DISPATCH FOR FREE SHIPPING
Please note the below are APPROXIMATE DELIVERY TIMES (NOT guaranteed) based on transit timeframes given by our carriers (they do not take into account Public Holiday delays). Although Pecka Products guarantees our super quick dispatch time, please allow enough time on your end for orders to arrive as we cannot control any Australia Post, courier or carrier delays nor refund your order total if orders do not arrive to you prior to your party, due to you, the customer, not allowing sufficient postage time. We use the quickest and safest shipping carriers and always use consignment numbers where possible so you can have your goodies sooner.
SYDNEY (METRO NSW): 1 - 3 BUSINESS DAYS
MELBOURNE (METRO VIC): 2 - 4 BUSINESS DAYS
QLD (METRO BRISBANE & GOLD COAST): 2- 4 BUSINESS DAYS
CANBERRA (METRO ACT): 2 - 4 BUSINESS DAYS
ADELAIDE (METRO SA): 2 - 4 BUSINESS DAYS
PERTH (METRO WA): 3 - 6 BUSINESS DAYS
TASMANIA: 3 – 5 BUSINESS DAYS
DARWIN/NORTHERN TERRITORY: 4 – 7 BUSINESS DAYS
Please Allow Extra Time For Delivery To Remote & Rural Areas.
FLAT RATE 'STANDARD' SHIPPING FEES (Australia)
For all orders within Australia (less than $60AUD) will be shipped for a flat rate fee of $7.95 AUD. For this option we use Australia Post/ eParcel, Toll or Courier Service which can take approx 1 - 7 business days for delivery depending on your location sometimes longer if there are unforseen carrier delays or rural areas (i.e. regional and rural towns will take longer to deliver to than metro). To take advantage of this option, just select STANDARD delivery in the shipping speed section of checkout. Easy!
No one likes waiting for goods they have ordered so aAll orders received and paid for by 12:45pm Sydney time will go out the same day (except weekends and NSW Public Holidays where orders will go out the next Business Day). Taking into consideration unforeseen delays we always try to have all orders dispatched within 24hrs of payment received (Week Days only, Weekend orders and Public Holiday orders will be sent the next Business day).
PLEASE NOTE: Shipping Confirmation/ Tracking Number emails are not emailed to customers until the end of the day the order was placed and paid for. This email will have all the information regarding the carrier used for your order and how it can be traced.
APPROXIMATE DELIVERY TIMES WITHIN AUSTRALIA AFTER DISPATCH FOR 'STANDARD' SHIPPING
Please note the below are APPROXIMATE DELIVERY TIMES (NOT guaranteed) based on transit timeframes given by our carriers (they do not take into account Public Holiday delays). Although Pecka Products guarantees our super quick dispatch time, please allow enough time on your end for orders to arrive as we cannot control any Australia Post, courier or carrier delays nor refund your order total if orders do not arrive to you prior to your party, due to you, the customer, not allowing sufficient postage time. We use the quickest and safest shipping carriers and always use consignment numbers where possible so you can have your goodies sooner.
SYDNEY (METRO NSW): 1 - 3 BUSINESS DAYS
MELBOURNE (METRO VIC): 2 - 4 BUSINESS DAYS
QLD (METRO BRISBANE & GOLD COAST): 2- 4 BUSINESS DAYS
CANBERRA (METRO ACT): 2 - 4 BUSINESS DAYS
ADELAIDE (METRO SA): 2 - 4 BUSINESS DAYS
PERTH (METRO WA): 3 - 6 BUSINESS DAYS
TASMANIA: 3 – 5 BUSINESS DAYS
DARWIN/NORTHERN TERRITORY: 4 – 7 BUSINESS DAYS
FLAT RATE 'EXPRESS' SHIPPING FEES (Australia only)
If you need your goodies urgently we also have an Express Post Shipping option which takes between 1 - 2 Business days from dispatch if your postcode is part of the Express Post Network and carriers deliver in their stated time frames. You must ensure your postcode is part of Australia Posts Express Network to take advantage of our Express Post Shipping Service https://auspost.com.au/sending/delivery-speeds-and-coverage.
All Express Post orders are sent using Australia Post eParcel EXPRESS, Local Courier or Toll IPEC Express. Please remember overnight delivery after dispatch time is Australia Post and Couriers’ guarantees and not ours, our guarantee is our dispatch time as this is something we can control. It is best to allow 24-72hrs delivery time for Express orders so you are not left disappointed if your parcel does not arrive in time for your special occasion as please remember we can only control our dispatch time and not any carrier delays as they are unfortunately out of our control.
No one likes waiting for goods they have ordered so all orders received and paid for by 12:00pm midday Sydney time will go out the same day (except weekends and NSW Public Holidays where orders will go out the next Business Day). Taking into consideration unforeseen delays we always try to have all orders dispatched within 24hrs of payment received (Week Days only, Weekend orders and Public Holiday orders will be sent the next Business day).
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PLEASE NOTE: Shipping Confirmation/ Tracking Number emails are not emailed to customers until the end of the day the order was placed and paid for. This email will have all the information regarding the carrier used for your order and how it can be traced.
All orders within Australia can be shipped EXPRESS for a flat rate fee of $12.95 AUD.
*click here to check to check if your postcode is part of the EXPRESS NETWORK
*If you reside in another country and would like to purchase from Pecka Products please email here detailing what you would like to order including quantities and an address for where you would like shipment to go. Our sales team will then be in contact to make arrangements. At Pecka Products we believe anything is possible so will do our best to make sure no one misses out on our product!
We take great care of our goods and packaging so we certainly hope that you never receive a faulty product from us. If for some reason you have received damaged products, please email [email protected] within 48hrs of receiving the item to obtain a return merchandise authorisation (RMA) number.
For items damaged through transit, we will refund the full amount of your purchase (excluding return shipping back to us unless we have agreed otherwise) or send a replacement, as long as you do the following:
Return the item to us, in the same 'brand new' condition as you received it, complete with all packaging and within 10 business days after issue of the RMA number.
We regret that we cannot authorise the return of an item that is not in its 'brand new' and packaged condition.
We are confident you will LOVE our products!
Please don’t forget we are unable to refund your order if you Change your Mind or if your order does not arrive in time for your special occasion, due to you, the customer, not allowing sufficient postage time. We can guarantee dispatch time but unfortunately cannot control postal carriers and unforeseen delays.
SECURITYWhen purchasing from Pecka Products your financial details are passed through a secure server using the latest 128-bit SSL (secure sockets layer) encryption technology.128-bit SSL encryption is approximated to take at least one trillion years to break, and is the industry standard. If you have any questions regarding our security policy, please contact our Customer Support Centre at [email protected]. We process all credit card payments securely (you’ll notice the padlock icon in your browser when submitting your payment for an order), and also offer the convenience and security of PayPal. For those still not comfortable with paying online - not a problem. We also offer Bank Deposit as a payment method, which allows you to pay directly for orders using our account details which are disclosed at checkout and you can always pay over the phone as we accept phone orders too!